customer service
Need help? Then you've come to the right place! Our fantastic team will do everything they can to solve your problem as quickly as possible. Whether it's questions about orders, payments or technical issues, we're here to help. Contact us and get a response within 24 hours.
Contact our customer service Our customer service is dedicated to helping you with any concerns you may have about your order. Here are some of the most common topics we provide support with:
Orders:
- Check order status in the Shopify store
- Make order changes
- Request cancellations
Payments:
- clarify payment options
- Resolve payment issues
- Request refunds
Technical problems:
- website navigation in the shop
- Report technical errors
- Support with login problems
Return address: Do you have a product you want to return? Send it to the following address: Max-Von-Laue-Straße 19, 30966 Hemmingen, Germany
Contact information: For fast and efficient communication, contact us by email at: info@toyheroes.de
Important information: If you have any questions about an order you have placed, please have your order details ready so that we can help you quickly. All queries are processed in the order they are received and we will endeavour to respond as quickly as possible - usually within 24 hours. Information on how Toy Heroes processes personal data can be found in our privacy policy. (Call charges from your mobile operator may apply.)
Additional contact information:
Toy Heroes
Gürkan Bolat
Max-Von-Laue-Straße 19
30966 Hemmingen
Germany
VAT identification number: DE348208243
Frequently Asked Questions (FAQs):
How can I check the status of my order? Log in to your account and go to the "My Orders" section. There you will find the current status of your order.
Can I change my order after it has been submitted? Yes, you can make changes as long as your order has not been shipped. Contact us as soon as possible to do this.
What payment options do you offer? We accept various payment methods such as credit card, PayPal and Klarna. You can find further details on our payment page.
What can I do if there is a problem with my payment? Contact our customer service and we will help you resolve the issue. Make sure you have all relevant information ready to speed up the process.
How do I return a product? Send the product to our returns address. Make sure the product is unused and in its original packaging. For more information, see our returns page.
How long does it take to receive a refund? Refunds are usually processed within 5-7 business days of receiving the returned item.
Conclusion: Toy Heroes is committed to providing you with the best possible service. Do not hesitate to contact our customer service if you have any questions or problems. We are here to help and ensure that your experience at Toy Heroes is always positive.
